Please have a look at our frequently asked questions.


I haven't received a confirmation email when I placed an order.
Please be sure to check your SPAM folder in your mailbox. It could be that you did receive the email but that your provider marked it as SPAM. If you still didn’t receive an email make sure to contact us by email via merch@textielbuilders.nl.
What should I do when a wrong or defective product has been delivered?
On the Delivery & Returns page, you will find all information about returning items.
Do you also offer gift cards?
On the gift cards page we offer a variety of gift cards which you can buy.


Do you ship to my country?
We ship to most places in the world. If we don’t ship to your place, make sure to send us an e-mail so we will figure a way out! We offer several shipping methods. When you place an order you can choose the shipping method that suits you best.
How do I know how much shipping costs I have to pay?
You can see how much you have to pay once you have logged in and when you have added a product to your basket. Only for outside The Netherlands, Belgium, Germany, France, Italy, and Spain, the shipping costs are dependent on the weight of your complete order. The shipping costs are calculated automatically and are displayed when checking out your order.
How is my parcel shipped?
You’ll have a few options to choose the courier of your choice. We work with DHL, DPD, UPS, and PostNL as well as a few local services. After the parcel has been sent, you will receive a tracking code by e-mail so you’re able to track your parcel online.
How long will it take before my order is shipped?
As soon as you placed your order and the payment has been received, your order will be specially made for you as we work with an ‘On Demand’ process. We have no stock and therefore this process normally takes 72 hours before we send out.

It may happen that items (caps / Flags/ etc.) are out of stock and have to be re-ordered. In that case, the shipment may take a little bit longer.

Average shipping times:
The Netherlands, Belgium and Germany: 3 – 5 working days.
Worldwide shipping: 5 – 8 working days.
If you want to know more we are always available to answer your questions via merch@textielbuilders.nl.


I lost my password, what do I have to do?
If you have lost your password, just click on the link “Lost your password?” in the login screen to set a new password.
Where can I change my password?
You can change your password within “my account”. Choose “Account details” in the left menu to change your password.


How can I unsubscribe of your newsletter?
You can unsubscribe by heading to the footer within the newsletter, here you can unsubscribe.
Who can I contact if I have questions regarding my order?
I can’t find the information you are looking for you can send us a mail to: merch@textielbuilders.nl.