Delivery & Returns

Delivery

Savage Squad delivers worldwide, if your delivery country is not available on the checkout page please send an email to merch@textielbuilders.nl. When your order is processed it will be shipped within 3-4 business days, delivery time is different per country.

Average shipping days:
The Netherlands and Belgium: 2 – 3 working days

Returns

Do you want to return the product(s) for any reason? Please start the return process here and follow the steps. Note: costs of returning and receiving the (new) product(s) will be paid by the customer. Savage Squad facilitates a size chart on every product page where the customer can decide how the product fits. Therefore it’s at the customer’s own risk to return the product for a new one.

  • Contact us at merch@textielbuilders.nl. Be sure to mention the order number and the reason you would like to return the product(s)
    • Return the product(s) in a suitable shipping package. Make sure the package is thoroughly sealed.
    – We strongly advise shipping the product(s) with track and trace.
    – Please add a copy of the invoice and state why you want to return the product(s) and if necessary which different size you would like.
    • Please return the product(s) to the following address:

Savage Squad Shop return address:
Textiel Builders
Kotterstraat 7
8102 HZ Raalte
Nederland

  • When we receive the product(s) we check if we see signs of use. (E.g. makeup or perfume). We only accept product(s) which have not been worn (except fitted), not been washed and show no signs of use.

Received a faulty product(s)?

In case the product(s) you’ve received is wrong, broken or damaged in any way, please follow the following steps.

  • Please contact us at merch@textielbuilders.nl
  • . Mention your order number, the reason the product(s) is faulty, a copy of the invoice and some proof (E.g. a picture).
    • We review your message and if we judge it is justified we’ll send you a new product(s) free of charge.

Refunds

In case you desire a refund instead of a new product(s) contact us at merch@textielbuilders.nl within 14 days of the acceptance of the product(s). Mention your order number, the reason the product(s) is faulty, a copy of the invoice and some proof (E.g. a picture). We’ll get back to you and arrange how to proceed. If the claim is justified we’ll refund the full payment to the bank account used for the initial payment. Note: This can take up to 15 working days.